Terms of Service

Agreement

These Terms of Service govern access to Papi Rewards. By creating an account, using the dashboard, starting a subscription, or allowing customers to use a Papi Rewards card, you agree to these terms.

The service

Papi Rewards provides software for QR-based customer loyalty cards, cafe profiles, stamp tracking, reward redemption, owner dashboards, and subscription billing. Customers do not pay Papi Rewards to use loyalty cards.

Accounts and responsibilities

• You must provide accurate account and cafe information and keep your login credentials secure.
• You are responsible for staff actions, customer data you enter or collect, reward rules you publish, and the way your cafe honors rewards.
• You must have the right to upload or enter any content, cafe information, customer information, or branding you use with Papi Rewards.
• You must comply with privacy, consumer, marketing, and loyalty program laws that apply to your cafe and customers.

Acceptable use

• Do not misuse the service, attempt unauthorized access, interfere with security, scrape or overload the platform, or use Papi Rewards for unlawful, misleading, abusive, or fraudulent activity.
• Do not enter sensitive personal data unless it is clearly necessary and lawful for your loyalty program.

Subscriptions and Dodo Payments

Paid owner subscriptions are created and billed through Dodo Payments. Checkout, payment collection, taxes, invoicing, fraud checks, chargebacks, and refunds may be handled by Dodo Payments and its payment partners.

Subscription access may begin, renew, change, pause, or end based on billing events we receive from Dodo Payments. Prices, plans, and features may change, but changes will not reduce your current paid period unless required for security, legal, or operational reasons.

Customer rewards

Papi Rewards records stamps and reward status, but your cafe is responsible for deciding eligibility, honoring rewards, handling customer service at the counter, and correcting mistaken stamps or redemptions.

Availability and changes

We aim to keep Papi Rewards reliable, but the service may be unavailable during maintenance, provider outages, security events, or other operational issues. We may improve, change, or discontinue parts of the service over time.

Intellectual property

Papi Rewards and its software, design, branding, and content are owned by Papi Rewards or its licensors. You retain rights to your cafe content and grant us the permission needed to host, display, process, and support it in the service.

Privacy

Our Privacy Policy explains how personal data is collected, used, shared, retained, and protected. It forms part of these terms.

Disclaimer and liability

To the extent permitted by law, Papi Rewards is provided as-is and as-available. We are not responsible for indirect, incidental, special, consequential, or lost-profit damages. Our total liability for claims related to the service is limited to the amount you paid to Papi Rewards for the service in the three months before the event giving rise to the claim.

Termination

You may stop using Papi Rewards at any time. We may suspend or terminate access if you breach these terms, create risk for the service, fail to pay, or use the service unlawfully. Some obligations, including payment, privacy, intellectual property, warranty, liability, and dispute provisions, survive termination.

Contact

Questions about these terms can be sent to support@papi.lt.